Hubspot chatbot builder9/20/2023 ![]() ![]() If you use the hosted email address from HubSpot, you will need to setup up email forwarding from a public email address. HubSpot provides a hosted email address or you can have a custom email address, which requires you to upgrade. One Inbox is provided in the free account, but if you need separate inboxes for support and sales, that requires an upgrade. Shared inbox: You can create a shared team email address for each Inbox.Another example is creating a Chatflow based on the website URL. Triggers: You can trigger chats by creating "Chatflows." You can, for example, create a chatflow that is only seen by contacts tracked in HubSpot CRM.This requires upgrading to the Sales Starter Plan or higher. Conversation routing: Automatically route chats to the person or team that’s most qualified to help.HubSpot Conversations for teams: To create multiple teams you’ll need to be on the Professional plan, and for teams with hierarchical relationships, you’ll need to upgrade to the Enterprise plan.HubSpot’s Support bot requires you to upgrade to the Service Professional plan or higher. ![]()
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